Billing Terms & Payment Policy

By purchasing any service from Haulvana Inc. ("Haulvana Inc.", "we", "us", "our"), you (the "Customer") agree to abide by the following Billing Terms and Payment Policy. These terms apply to all subscription plans, usage-based services, and payment methods associated with the services provided by Haulvana Inc.

1. Subscription Plans & Billing Cycle

Haulvana Inc. offers a variety of subscription options to meet the diverse needs of our clients. These include:

• Standard Plans:
  • Billing Frequency: Monthly or Annually, based on user selection during sign-up.
  • Features: Include access to core platform features for residential, commercial, and roll-on/roll-off haulers.
• Enterprise Plans:
  • Customization: Tailored pricing and billing cycles, negotiated individually with each client.
  • Inclusions: May encompass post-paid billing, custom Service Level Agreements (SLAs), and premium support tiers.
• Usage-Based Fees:
  • Applicability: Additional charges may apply for specific services such as:
    • Statement mailing (e.g., physical customer invoices)
    • Cloud communications (e.g., SMS, IVR, call routing)
    • Hardware leasing (future offering, billed separately)
  • Details: Pricing and thresholds for these services will be specified in the Billing Portal or agreement when implemented.

2. Payment Terms

• Standard Plans:
  Payments for Standard Plans are required to be made upfront at the time of subscription, either on a monthly or annual basis, depending on the billing cycle selected during sign-up. All invoices must be paid in full before the start of each billing period to ensure uninterrupted access to services.
• Enterprise Plans:
  Payments for Enterprise Plans are based on post-paid billing terms. Invoices will be issued at the end of each billing cycle and must be paid within 30 days from the invoice date, unless otherwise agreed upon in the Order Form. Enterprise customers will be subject to specific payment terms outlined in their customized Service Level Agreement (SLA).

3. Taxes

Haulvana Inc. reserves the right to charge applicable taxes, including sales, use, value-added, or withholding taxes based on the jurisdiction in which the Customer is located. The Customer is responsible for paying any such taxes unless the Customer has provided a valid tax exemption certificate.

• All applicable taxes will be added to the invoices, and taxes will be itemized separately.
• If the Customer is located in a jurisdiction requiring tax collection, Haulvana Inc. will collect taxes in compliance with the applicable tax laws and regulations.

4. Payment Methods

Haulvana Inc. accepts the following payment methods:

• Credit & Debit Cards: Visa, Mastercard, American Express, and other major cards.
• ACH Bank Transfers: Available for U.S. accounts.
• Post-Paid Billing: Offered exclusively to Enterprise clients with approved invoicing terms.

All payments are processed securely via PCI-compliant payment processors. Recurring billing is automated unless otherwise agreed.

5. Refund Policy

Haulvana Inc. maintains a limited refund policy:

• Standard Refund Window:
  • Users may request a full refund within the first 60 days of their initial subscription date.
  • Requests must be submitted in writing to billing@haulvana.com.
• Non-Refundable Conditions:
  • Beyond the 60-day window, all fees are non-refundable unless otherwise specified in a separate Service Provision Agreement (SPA) or enterprise contract.
  • Usage-based charges and hardware lease fees are also non-refundable unless caused by a platform error or delivery failure.

6. Cancellation Terms

Users may cancel their subscription at any time by:

• Submitting a cancellation request through their Haulvana Inc. account dashboard, or
• Emailing support@haulvana.com

Notice Requirement:
All cancellations must be received at least 30 days in advance of the next billing cycle. Users will continue to have access to services until the end of the current billing period.

7. Billing Disputes

If you believe that any charge on your invoice is incorrect, you must notify Haulvana Inc. in writing within 15 days of the invoice date. Failure to notify us within this period will result in the waiver of any claims related to that invoice.

• Dispute Process:
  Customers can raise any billing disputes by submitting a written notice to billing@haulvana.com. Upon receipt of the dispute, Haulvana will review the issue and respond promptly to resolve the matter.
• Resolution:
  Haulvana commits to working in good faith to resolve any billing disputes. If an error is found, we will correct the issue, and if applicable, issue credits or adjustments to your account.

8. Upgrade/Downgrade Policy

Users may upgrade or downgrade their subscription plans through their account dashboard or by contacting customer support.

• No Additional Fees:
  • Haulvana Inc. does not charge administrative fees for plan changes.
• Immediate Plan Changes:
  • Upgrades: Changes to higher-tier plans will take effect immediately.
  • Downgrades: Changes to lower-tier plans will take effect at the start of the next billing cycle.

9. Late Payment Penalties

No Late Fees: Haulvana Inc. does not currently impose late payment penalties. However, unpaid accounts may be suspended after a grace period or, in the case of enterprise clients, may be subject to negotiated payment follow-ups.

10. Proration Policy

For mid-cycle upgrades or downgrades:

• Upgrades:
  • Users who upgrade their plan during an active billing cycle will be charged a pro-rated fee based on the number of days remaining in the current cycle. This amount will be added to the next invoice or charged immediately, depending on plan settings.
• Downgrades:
  • Downgrades take effect at the end of the current billing period. Users will not receive a credit for the unused portion of the higher-tier plan.

11. Billing and Payment Terms

By providing payment information, you represent and warrant that you have the legal right to use any credit card or other payment method you submit to Haulvana Inc. You authorize Haulvana Inc. to store and use your payment method for purchases made through your account.

• Accurate Billing Information:
  All billing information provided must be truthful, accurate, and up-to-date. Providing false or inaccurate information may result in the cancellation of your order or account.
• Verification:
  Haulvana Inc. may request additional information to verify your payment method or identity prior to processing any orders or transactions.
• Order Cancellation:
  Haulvana Inc. reserves the right to refuse or cancel an order or subscription for any reason, including, but not limited to, inaccuracies or errors in service or pricing information, or issues identified by our fraud prevention department. If an order is canceled, we will notify you, and any payments already made will be refunded as applicable.

By making a purchase or submitting payment information, you consent to the processing of your payment in accordance with these terms.

12. Modifications to Billing Terms

Haulvana Inc. reserves the right to update or modify these Billing Terms at any time. Customers will be notified of significant updates via:

• Email notifications (if subscribed),
• In-app alerts,
• Updates posted on the Billing Terms page.

Continued use of the Platform after such changes constitutes acceptance of the new terms. We encourage users to review the Billing Terms periodically to stay informed.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us using the information below:

Last edited on May 9, 2025