Terms of Service

1. Introduction

These Terms of Service govern your access to and use of our web application. By accessing or using the web application, you agree to fully comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our web application.

Our web application uses cookies. By using our web application and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy. Please also review our General Disclaimer for additional important information.

2. Use of the Web application

By accessing and using our web application, you agree to use the web application solely for lawful purposes and in accordance with these Terms. You may not engage in any activity that could damage, disable, or interfere with the proper functioning of the web application.

Additionally, you agree not to use the web application for any unlawful purposes, including soliciting others to engage in unlawful activities, or violating any local, state, or federal laws or regulations.

You may not infringe upon the intellectual property rights of others, nor use the web application in any manner that could harm, disable, or impair its availability or accessibility. This includes using the web application for fraudulent or harmful purposes, or engaging in any activity that may harm Haulvana Inc. or its users.

You are strictly prohibited from submitting false or misleading information, uploading viruses, or transmitting any malicious code, including spyware, Trojans, worms, or other forms of harmful software that may affect the functionality of the web application.

Furthermore, you may not conduct any systematic or automated data collection activities such as scraping, data mining, extraction, or harvesting of information from the web application without our express written consent. The web application may also not be used for marketing purposes without our prior written approval.

Any violation of these terms may result in suspension or termination of access to the web application and potential legal consequences.

3. Service Description

Haulvana Inc. is a cloud-based Software-as-a-Service (SaaS) web application designed for residential and commercial waste management providers, including roll-on/roll-off hauling services. The Web application provides a suite of tools to facilitate operations, including:

• Online Service Booking and Customer Scheduling
• Real-Time Driver Dispatch and GPS Tracking
• Job Management and Service Verification
• Invoice Generation and Payment Processing
• Management (CRM) Tools
• Analytics Dashboards and Reporting
• API and Third-Party Integrations

Haulvana Inc. is accessible via both a web portal and a mobile application, offering flexibility and comprehensive service management for waste management providers.

4. Account Management

a. Account Creation and Maintenance

• Users can create an account by registering on our web application or mobile app. During registration, users are required to provide personal, business, or service-related information, including but not limited to contact details, company name, role, and service preferences.
• Users are responsible for ensuring that all account information is accurate, current, and complete.
• Account owners may assign roles and permissions to team members as necessary to facilitate web application usage.
• You agree to maintain the confidentiality of your account credentials, including your username and password. You are responsible for all activities conducted under your account.

b. Termination by User

• Users may terminate their accounts at any time via their account dashboard or by submitting a request to support@haulvana.com. Upon termination, any remaining data will be retained in accordance with our Data Retention Policy for legal or operational reasons.
• You will remain responsible for any charges incurred up to the point of termination.

c. Suspension or Termination by Haulvana Inc.

• We reserve the right to suspend or terminate any account for:
  • Violations of these Terms.
  • Failure to pay outstanding fees.
  • Security risks or threats to the integrity of the web application.
  • Legal or regulatory requirements.
• We will typically notify users of any suspension or termination unless immediate action is necessary for security or legal reasons.

5. Service Availability

a. Uptime Guarantee

• We strive to provide 99.9% uptime on a monthly basis, excluding scheduled maintenance, force majeure events, or other unforeseen disruptions.

b. Maintenance and Downtime

• Routine maintenance is generally scheduled during off-peak hours.
• Users will be notified in advance via email, in-app alerts, or dashboard notifications.
• Emergency maintenance may be performed without prior notice, although we will issue communication as promptly as possible.

6. Liability Limitations

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL HAULVANA INC., ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, CONSEQUENTIAL, INDIRECT, INCIDENTAL, OR SPECIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES ARISING FROM LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR SYSTEM OUTAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE PLATFORM, ANY WEB APPLICATIONS LINKED TO THE PLATFORM, OR THE MATERIALS OR INFORMATION CONTAINED ON THE PLATFORM OR ANY LINKED WEB APPLICATIONS. THIS INCLUDES CLAIMS ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES ON THE PLATFORM OR ANY LINKED WEB APPLICATION, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HAULVANA INC. WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF YOUR USE OF THE PLATFORM OR ANY INFORMATION OBTAINED FROM IT RESULTS IN THE NEED FOR SERVICING, REPAIR, OR CORRECTION OF YOUR COMPUTER OR DATA, YOU ASSUME ALL COSTS ASSOCIATED THEREWITH.

THIS WAIVER APPLIES TO ANY DAMAGES OR INJURIES ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION, COMPUTER VIRUS, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGES, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS, ALTERATION, OR USE OF ANY RECORD.

YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT HAULVANA INC., ITS AFFILIATES, OR LICENSORS SHALL NOT BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY USER OF THE PLATFORM.

YOU ACKNOWLEDGE THAT YOUR USE OF THE PLATFORM, INCLUDING ANY COMMUNICATIONS SENT OR RECEIVED, MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ASSUME RESPONSIBILITY FOR THE ENTIRE COST OF ANY NECESSARY MAINTENANCE, REPAIR, OR CORRECTION TO YOUR COMPUTER SYSTEM OR OTHER PROPERTY.

IN NO EVENT SHALL HAULVANA INC., ITS AFFILIATES, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE PLATFORM, DELAYS, OR INABILITY TO USE THE PLATFORM, OR ANY SERVICES OR INFORMATION OBTAINED THROUGH THE PLATFORM. THIS INCLUDES THE REMOVAL OR DELETION OF ANY MATERIALS OR CONTENT FROM THE PLATFORM.

THE LIMITATIONS AND EXCLUSIONS OUTLINED HEREIN SHALL APPLY TO THE FULLEST EXTENT ALLOWED BY LAW, IN ALL ACTIONS OF ANY KIND, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY. IF ANY PROVISION OF THIS LIMITATION IS FOUND TO BE INVALID, SUCH INVALIDITY WILL NOT AFFECT THE REMAINDER OF THESE TERMS, WHICH SHALL REMAIN ENFORCEABLE AND EFFECTIVE.

7. Dispute Resolution

a. Method

• Haulvana Inc. prefers to resolve disputes amicably through direct negotiation. If a resolution cannot be reached informally, disputes shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

b. Jurisdiction

• These Terms are governed by the laws of the State of Delaware, United States. Any legal action or proceeding related to the use of the Web application shall be brought exclusively in the state or federal courts located in State of Delaware, unless otherwise required by law.

8. Amendment of Terms

• Haulvana Inc. reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting on the Web application.
• Users will be notified of significant updates via email (if subscribed), in-app alerts, or updated terms posted on the Web application.
• Continued use of the Web application after such updates constitutes your acceptance of the revised Terms. You are encouraged to review these Terms periodically.

9. Intellectual Property

All content on the Web application, including text, graphics, logos, images, and software, is the property of Haulvana Inc. Inc. or its licensors and is protected by copyright and intellectual property laws. You may not use any content from the Web application without express written permission from Haulvana Inc.

You agree not to:

• Republish, reproduce, or distribute any content from the Haulvana Inc. web application, including through any other web applications or media channels, without express written permission from Haulvana Inc.
• Sell, lease, or sublicense any content or materials obtained from the Web application.
• Display or perform any content from the Web application publicly without proper authorization.
• Use any materials from the Web application for commercial purposes, including but not limited to copying, duplicating, or exploiting them for financial gain.
• Modify, edit, or alter any content from the Web application without our prior consent.
• Redistribute content from the Web application, except for content explicitly made available for redistribution.

All rights to intellectual property related to the Web application are reserved by Haulvana Inc. or its licensors. Unauthorized use of any content may violate copyright, trademark, and other applicable laws.

10. Privacy and Data Protection

Your use of the Web application is also governed by our Privacy Policy and Data Protection Agreement, which explain how we collect, use, and protect your data.

11. User Submissions

Other than personally identifiable information, which is covered under our Privacy Policy, any material, information, or communication you transmit or post to the Web application will be treated as non-confidential and non-proprietary. Haulvana Inc. may use, distribute, or reproduce your Submission for any purpose, including commercial purposes, without compensation to you.

12. Links to Third-Party Web applications

The Web application may contain links to third-party web applications. Haulvana Inc. is not responsible for the content, privacy policies, or practices of these external sites. The inclusion of such links does not imply endorsement or affiliation with Haulvana Inc.

13. Electronic Communications

When you visit the Web application or send emails to Haulvana Inc., you are communicating with us electronically. You consent to receive communications from Haulvana Inc. electronically, including notices, disclosures, and updates related to these Terms and the services we provide.

14. Disclaimer of warranties

You acknowledge and agree that your use of the Haulvana Inc. platform is at your own risk. The materials and services provided on the platform are offered "as is" & "as available" basis without any representations or warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property rights.

TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, HAULVANA INC., ITS AFFILIATES AND ITS LICENSORS, MAKE NO REPRESENTATION AND DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES AND CONDITIONS OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, REPRESENTATIONS, WARRANTIES OR CONDITIONS REGARDING ACCURACY, TIMELINESS, COMPLETENESS, NON-INFRINGEMENT, SATISFACTORY QUALITY, MERCHANTABILITY, MERCHANTABLE QUALITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR THOSE ARISING BY LAW, STATUTE, USAGE OF TRADE, OR COURSE OF DEALING AND WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING. HAULVANA INC. AND ITS AFFILIATES DO NOT WARRANT THAT THE SITES, ITS SERVERS, OR E-MAIL SENT FROM HAULVANA INC. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

IT IS YOUR RESPONSIBILITY TO ASSESS THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ALL INFORMATION, SERVICES, ADVICE, OR MATERIALS PROVIDED ON THE PLATFORM. HAULVANA INC. DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE CONTENT ON THE PLATFORM AND MAY UPDATE OR CHANGE THE MATERIALS, PRODUCTS, OR PRICES AT ANY TIME WITHOUT PRIOR NOTICE. THE CONTENT ON THE PLATFORM MAY BE OUTDATED, AND HAULVANA INC. MAKES NO COMMITMENT TO UPDATE THE INFORMATION PROVIDED.

ADDITIONALLY, REFERENCES TO PRODUCTS, SERVICES, OR PROGRAMS ON THE PLATFORM MAY NOT BE AVAILABLE IN YOUR COUNTRY, AND SUCH REFERENCES DO NOT IMPLY THAT HAULVANA INC. INTENDS TO MAKE THOSE OFFERINGS AVAILABLE IN YOUR LOCATION. PLEASE CONSULT A HAULVANA INC. REPRESENTATIVE FOR INFORMATION ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. ALL ORDERS AND USE OF SERVICES ARE SUBJECT TO HAULVANA INC.'S ACCEPTANCE. OUR OBLIGATIONS AND RESPONSIBILITIES REGARDING THE SERVICES WE PROVIDE ARE GOVERNED SOLELY BY THE WRITTEN AGREEMENTS UNDER WHICH THEY ARE OFFERED.

HAULVANA INC. AND ITS AFFILIATES MAY MAKE ANY OTHER CHANGES TO THE SITES AT ANY TIME WITHOUT NOTICE. HAULVANA INC. AND ITS AFFILIATES DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, WILL BE AVAILABLE FOR USE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE, INCLUDING ANY STORAGE SERVICES AND ITS CONTENTS, OR THE SERVER THAT MAKES THEM AVAILABLE, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

15. Indemnification

You agree to indemnify, defend, and hold harmless Haulvana Inc., its officers, directors, employees, and affiliates from any claims, damages, liabilities, or expenses (including reasonable attorneys' fees) arising out of your use of the Web application or any violation of these Terms.

16. Severability

If any provision of these Terms is deemed unenforceable, the remaining provisions will continue in full force and effect, and the unenforceable provision will be modified to the extent necessary to make it enforceable.

17. Miscellaneous

• These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States.
• Any legal action or proceeding related to these Terms or your use of the Haulvana Inc. platform must be brought exclusively in a federal or state court located in State of Delaware, United States. You agree to submit to the personal jurisdiction of these courts.
• Any claim or cause of action you may have concerning these Terms or the platform must be initiated within one (1) year after the event giving rise to the claim. After this period, the claim will be barred.
• Haulvana Inc.'s failure to enforce any provision of these Terms or insist on strict performance shall not be construed as a waiver of its rights.
• Neither the course of conduct between the parties nor any trade practice shall modify or amend any of the provisions of these Terms.
• Haulvana Inc. reserves the right to assign its rights and obligations under these Terms to any party at any time without prior notice to you.

18. Contact Us

If you have any questions regarding these Terms of Service, please contact us using the information below:

Last edited on May 9, 2025