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Accessibility Statement

Last Updated on November 24, 2025

01 Introduction

HAULVANA INC. ("Haulvana Inc.", "we", "us", or "our") is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to provide an inclusive experience for everyone who uses our cloud-based Software-as-a-Service (SaaS) platform designed for residential and commercial waste management providers, including roll-on/roll-off hauling services.

We believe that accessibility is not just a legal requirement but a fundamental aspect of user experience and inclusive design. This Accessibility Statement outlines our ongoing efforts to ensure that our platform, website, and mobile applications meet or exceed recognized accessibility standards.

02 Our Commitment to Accessibility

Haulvana Inc. is committed to conforming with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with disabilities, including but not limited to:

Visual impairments (blindness, low vision, color blindness)
Hearing impairments (deafness, hard of hearing)
Motor impairments (limited dexterity, mobility challenges)
Cognitive impairments (learning disabilities, memory difficulties)
Neurological conditions (seizure disorders, attention disorders)

We also aim to comply with applicable accessibility laws and regulations, including but not limited to:

Section 508 of the Rehabilitation Act (United States)
Americans with Disabilities Act (ADA) Title III (United States)
European Accessibility Act (EAA) (European Union)
Accessibility for Ontarians with Disabilities Act (AODA) (Canada)

03 Accessibility Features

Haulvana Inc. has implemented numerous accessibility features across our platform to ensure usability for all users. These features include, but are not limited to:

Platform and Website Accessibility

Keyboard Navigation: Full keyboard accessibility throughout the platform, allowing users to navigate without a mouse.
Screen Reader Compatibility: Compatibility with popular screen readers such as JAWS, NVDA, VoiceOver, and TalkBack.
Semantic HTML: Proper use of semantic HTML elements to ensure clear document structure and navigation.
Alt Text for Images: Descriptive alternative text for all informative images, icons, and visual elements.
Color Contrast: Sufficient color contrast ratios between text and background to meet WCAG 2.1 Level AA standards (minimum 4.5:1 for normal text, 3:1 for large text).
Resizable Text: Text can be resized up to 200% without loss of content or functionality.
Focus Indicators: Clear visual indicators when navigating through interactive elements using a keyboard.
Form Labels and Instructions: Clear labels, instructions, and error messages for all form fields.
Accessible PDFs: Documents and reports generated by the platform are designed to be accessible and readable by assistive technologies.
Responsive Design: The platform is optimized for various screen sizes and devices, including desktop, tablet, and mobile.

Mobile Application Accessibility

Mobile Screen Reader Support: Compatibility with iOS VoiceOver and Android TalkBack.
Touch Target Sizing: Interactive elements meet minimum touch target size requirements (at least 44x44 pixels).
Gesture Alternatives: Alternative methods provided for gesture-based interactions.
Device Accessibility Features: Integration with native device accessibility features, including but not limited to text-to-speech, voice control, and display accommodations.

Content and Communication Accessibility

Plain Language: We strive to use clear, simple language in our interface and documentation.
Consistent Navigation: Predictable and consistent navigation patterns throughout the platform.
Captions and Transcripts: Video content, when provided, includes captions and transcripts for users who are deaf or hard of hearing.
Accessible Customer Support: Multiple accessible channels for customer support, including email, phone, and text-based communication.

04 Ongoing Accessibility Efforts

Accessibility is an ongoing process, and Haulvana Inc. is committed to continuous improvement. Our efforts include:

Regular Audits and Testing

We conduct regular accessibility audits and testing using both automated tools and manual evaluation methods. This includes testing with assistive technologies such as screen readers, keyboard-only navigation, and voice control systems.

User Feedback and Improvement

We actively seek feedback from users with disabilities to identify accessibility barriers and areas for improvement. User input is valuable in shaping our accessibility roadmap and prioritizing enhancements.

Staff Training and Awareness

Our development, design, and product teams receive ongoing training on accessibility best practices and inclusive design principles. We ensure that accessibility considerations are integrated into our product development lifecycle from the initial design phase through deployment.

Third-Party Service Evaluation

We evaluate the accessibility of third-party integrations and services used within our platform and work with vendors to address accessibility concerns where applicable.

05 Known Limitations and Roadmap

While we strive to meet the highest accessibility standards, we acknowledge that some areas of our platform may not yet be fully compliant with WCAG 2.1 Level AA guidelines. We are actively working to address these limitations and have established a roadmap for continuous improvement.

Known limitations may include:

Certain legacy features or recently added functionalities that are undergoing accessibility review and enhancement.
Third-party integrations or embedded content that may not fully meet accessibility standards, over which we have limited control.
Complex interactive features, such as GPS mapping and real-time route visualization, where we are implementing progressive accessibility enhancements.

We are committed to addressing these limitations in a timely manner and prioritize accessibility improvements based on user impact and regulatory requirements.

06 Accessibility Assistance and Support

If you experience difficulty accessing any part of our platform or have suggestions for improvement, we want to hear from you. Our customer support team is available to assist with accessibility-related questions or issues.

To request accessibility assistance or accommodations, please contact us at:

Email: accessibility@haulvana.com
Phone: 1(844)-542-8537
Mailing Address: Haulvana Inc., 1292 High St, Eugene, OR 97401, United States

When reporting an accessibility issue, please provide as much detail as possible, including:

The specific page or feature where you encountered the issue
The assistive technology or device you were using (e.g., screen reader, browser, operating system)
A description of the problem and any error messages you received
Your contact information so we can follow up with you

We will make every effort to respond to accessibility inquiries within 2 business days and work with you to find a suitable solution or alternative method of access.

07 Alternative Access Methods

In cases where certain features or content are not immediately accessible, we are committed to providing alternative methods of access. This may include:

Providing content in alternative formats (e.g., accessible PDFs, plain text, audio)
Offering direct assistance through customer support for completing specific tasks
Providing detailed documentation and tutorials in accessible formats
Expediting accessibility enhancements for critical features based on user needs

08 Formal Complaint Process

If you believe that Haulvana Inc. is not meeting its accessibility obligations or if you are not satisfied with the response to your accessibility inquiry, you have the right to file a formal complaint.

To file a formal complaint, please contact:

Email: legal@haulvana.com
Subject Line: "Accessibility Complaint"

Your complaint should include a detailed description of the accessibility issue, any previous correspondence or attempts to resolve the issue, and your preferred resolution. We will investigate your complaint thoroughly and respond within 10 business days with our findings and proposed action plan.

You also have the right to file a complaint with relevant regulatory authorities or enforcement agencies, including but not limited to:

U.S. Department of Justice (DOJ) Civil Rights Division
U.S. Department of Health and Human Services (HHS) Office for Civil Rights
State or local civil rights enforcement agencies

09 Third-Party Content and Links

Our platform may contain links to third-party websites, services, or content that are not operated by Haulvana Inc. We are not responsible for the accessibility of third-party sites or services. However, we make efforts to select partners and integrations that prioritize accessibility. If you encounter accessibility issues with third-party content accessed through our platform, please let us know so we can address it with the relevant provider or offer alternative solutions.

10 Updates to This Accessibility Statement

This Accessibility Statement is effective as of November 24, 2025, and will remain in effect except with respect to any changes to its provisions, which will be effective immediately upon posting on this page.

We reserve the right to update or modify this Accessibility Statement at any time to reflect changes in our accessibility initiatives, platform updates, or regulatory requirements. We encourage you to review this Accessibility Statement periodically to stay informed about our accessibility commitments and progress.

If we make any material changes to this Accessibility Statement, we will notify you either through the email address you have provided to us, or by posting a prominent notice on our website.